Dear Valued Customer:
Thomson Broadcast LLC in Southwick, MA was acquired in a management buyout and is now COMARK Communications. The original COMARK Industries was founded in 1972 by Richard E. Fiore Sr. His son, Richard E Fiore Jr. now leads the charge of COMARK Communications. We are still in the same location and staffed by the same great employees that you already know.
The change will be transparent to most. COMARK Communications will continue to support our past product line with the same Customer Service Department.
COMARK Communications and Thomson Broadcast, SAS (Conflans, France) are now completely independent organizations. COMARK Communications will provide available support to Thomson Broadcast SAS products including Ultimate, Optimum, and Elite Transmitters and ADAPT IV Exciters. COMARK Communications will continue to repair some Thomson Broadcast SAS products in Southwick, MA while other repairs will be sub-contracted to Thomson Broadcast SAS in Conflans, France. COMARK Communications can also offer our own upgrades to many Thomson Broadcast SAS products.
COMARK Communications Customer Service Department can still be reached at 800-345-9295, 24 hours a day, 365 days a year. Alternatively, we can be contacted at our new e-mail address: support@comarktv.com. The new COMARK Communications web site is www.comarktv.com. The Customer Service Resource Center can be accessed through the new COMARK Communications web site or www.comarktv/customerservice.html. We are rebuilding the Customer Service Resource Center to be more user friendly. Please pardon our appearance during this process.
Please feel free to contact me at 413-998-1201 or wonyski@comarktv.com if you have any questions.
COMARK Communications thanks all of our Customers for their past support and looks forward to serving you for the next forty years!
Sincerely,
William Onyski
COMARK Communications
Director of Customer Service and Field Operations
Sometimes it pays to call in the experts
Whether you are looking for assistance in performing routine transmitter maintenance or struggling with a particularly elusive problem, Comark has the right field support option for you.
Call upon Comark's years of expertise in high power television transmission and its highly trained group of transmitter and RF experts. The same field service engineers that install and commission new Comark transmitters are available to visit your site on a paid basis. These technicians are specialists who work exclusively on TV Transmitter systems year round, so you can be assured that your transmitter maintenance task(s) will be completed as quickly and efficiently as possible.
Call on Comark for help with any of the following maintenance tasks:
Yearly proof of performance or transmitter tune-up
Installation and tuning new IOT
Cooling system flush
Sweep of RF System and antenna
Calorimetric calibration of system power meters
On-site training
High voltage troubleshooting with Comark rental hipot test set
Diagnosis of a particularly difficult problem
(includes IOT Tuning Simulator)
site updated--March 18, 2012
|
Customer Service
24-hour Assistance |
|
800-345-9295
|
|
Fax: 413-998-1197
|
Copyright © 2012 by Comark Communications LLC All rights reserved